To my surprise, I heard back from a customer service rep very quickly. Once I provided a copy of the e-mail, which also showed the time and date it came to me, she arranged for a new, personal code I could use for a short window of time to get the incredible-sale rate. I ordered immediately.
A couple of days later, I got an email from a different customer service rep, who was concerned that the photo I submitted was not clear enough to produce a razor-sharp image when enlarged, and that I might want to resubmit the photo in a higher resolution. I did not have that photo -- Annie in the snow (or on top of clouds) -- in any other form, but I explained that I would still be pleased to have the dog's photo on canvas, even if it was a bit blurry and I had to hang it at the end of a long hall or try to pass it off as a Monet painting, as if Monet painted dogs on snow or clouds. Then I even heard from the original service rep again.
Best customer service I've ever had anywhere for any kind of purchase. Go Photobucket!
The completed canvas arrived. It's beautiful, just as it is. I've been smiling every time I look at it. Heck, I'm not looking at it while I type, and I'm smiling just because I'm thinking about it.
