Why Catch-22 Needs To Be Required Reading
Posted: Tue Jul 29, 2008 2:51 pm
Forwarded via email:
Tech Support | California, USA
Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.”
Me: “Well the computer itself seems to be operating perfectly…”
Customer: “It is NOT working perfectly. I cannot get on the internet. ”
Me: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.”
Customer: “My computer is worthless without internet.”
(Company policy is to direct her to her ISP for further assistance. So I try to get that info from her so I can give her a proper phone number.)
Customer: “Why don’t you just fix it?”
Me: “I’ve run out of things we can try.”
Customer: “What is the ISP going to do?”
Me: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.”
Customer: “I bought this computer from YOU and YOU should be the ones fixing it.”
Me: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.”
Customer: “How much do you charge for internet?”
Me: “We do not sell internet.”
Customer: “Than who do I buy my internet from?”
Me: “I don’t know. Verizon, perhaps?”
Customer: “I suppose I should order some internet.”
Me: “…you haven’t even signed up for it yet!?”
Customer: “I wanted to do it on the internet.”
Me: *head explodes*
Tech Support | California, USA
Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.”
Me: “Well the computer itself seems to be operating perfectly…”
Customer: “It is NOT working perfectly. I cannot get on the internet. ”
Me: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.”
Customer: “My computer is worthless without internet.”
(Company policy is to direct her to her ISP for further assistance. So I try to get that info from her so I can give her a proper phone number.)
Customer: “Why don’t you just fix it?”
Me: “I’ve run out of things we can try.”
Customer: “What is the ISP going to do?”
Me: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.”
Customer: “I bought this computer from YOU and YOU should be the ones fixing it.”
Me: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.”
Customer: “How much do you charge for internet?”
Me: “We do not sell internet.”
Customer: “Than who do I buy my internet from?”
Me: “I don’t know. Verizon, perhaps?”
Customer: “I suppose I should order some internet.”
Me: “…you haven’t even signed up for it yet!?”
Customer: “I wanted to do it on the internet.”
Me: *head explodes*