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Help request from EFB

Posted: Fri Oct 24, 2025 2:23 pm
by tlynn78
BoredArk
Joan Frankel
·
14h
·
Can't get into real board. Didn't get e-mail when went to change password, giving frankel.j.m@gmail.com. Which is probably *not* e-mail I logged in with many years ago.
Can anyone here help?
Instructions say "contact administrator" but give no way that I can find to do that. I'd appreciate their e-mail, or, even better, phone.


Can LB or someone else help her? (I spelled LB wrong... :roll: :roll: )

Re: Help request from EFB

Posted: Fri Oct 24, 2025 3:11 pm
by BackInTex
tlynn78 wrote:
Fri Oct 24, 2025 2:23 pm
I spelled LB wrong
Yeah, I can see that happening. :wink:

Re: Help request from EFB

Posted: Fri Oct 24, 2025 3:37 pm
by tlynn78
BackInTex wrote:
Fri Oct 24, 2025 3:11 pm
tlynn78 wrote:
Fri Oct 24, 2025 2:23 pm
I spelled LB wrong
Yeah, I can see that happening. :wink:
It's been a week...

Re: Help request from EFB

Posted: Fri Oct 24, 2025 7:20 pm
by littlebeast13
She's not showing as deactivated, and that only happens when you change your email address. If she just changed her password, there's no reason she shouldn't be able to log in with it. I'm not sure what the problem is to help with it...

The email she's registered here with is her harvard.edu one, which I'd guess she no longer has access to.

lb13

Re: Help request from EFB

Posted: Fri Oct 24, 2025 11:41 pm
by tlynn78
littlebeast13 wrote:
Fri Oct 24, 2025 7:20 pm
She's not showing as deactivated, and that only happens when you change your email address. If she just changed her password, there's no reason she shouldn't be able to log in with it. I'm not sure what the problem is to help with it...

The email she's registered here with is her harvard.edu one, which I'd guess she no longer has access to.

lb13

Maybe someone who is an admin can jump onto EFB and figure out a way to help her..

Re: Help request from EFB

Posted: Sun Oct 26, 2025 10:03 am
by ghostjmf
LB got me back on to post!!!

I was always able to read.