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top o' the mornin'®
Posted: Thu May 22, 2008 7:03 am
by earendel
Well, the "highly efficient organization" that has taken over our IT help desk responsibilities has shown itself to be anything but so far. Calls are not being answered, tickets are being misrouted, and the end result is dissatisfied users. Of course as one of the people who used to provide some support I'm the one who gets to hear the complaints. I tell my users that these are just growing pains and should be over soon. I hope I'm right.
Re: top o' the mornin'®
Posted: Thu May 22, 2008 8:32 am
by peacock2121
earendel wrote:Well, the "highly efficient organization" that has taken over our IT help desk responsibilities has shown itself to be anything but so far. Calls are not being answered, tickets are being misrouted, and the end result is dissatisfied users. Of course as one of the people who used to provide some support I'm the one who gets to hear the complaints. I tell my users that these are just growing pains and should be over soon. I hope I'm right.
I don't like those quotes.
Re: top o' the mornin'®
Posted: Thu May 22, 2008 8:44 am
by Spokesman for MBFFB
earendel wrote:Well, the "highly efficient organization" that has taken over our IT help desk responsibilities has shown itself to be anything but so far. Calls are not being answered, tickets are being misrouted, and the end result is dissatisfied users. Of course as one of the people who used to provide some support I'm the one who gets to hear the complaints. I tell my users that these are just growing pains and should be over soon. I hope I'm right.
Do you need the services of a good spokesman? I have experience dealing with angry mobs....