top o' the mornin'®
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earendel
- Posts: 13871
- Joined: Tue Oct 09, 2007 5:25 am
- Location: mired in the bureaucracy
top o' the mornin'®
Well, the "highly efficient organization" that has taken over our IT help desk responsibilities has shown itself to be anything but so far. Calls are not being answered, tickets are being misrouted, and the end result is dissatisfied users. Of course as one of the people who used to provide some support I'm the one who gets to hear the complaints. I tell my users that these are just growing pains and should be over soon. I hope I'm right.
"Elen sila lumenn omentielvo...A star shines on the hour of our meeting."
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peacock2121
- Posts: 18451
- Joined: Mon Oct 08, 2007 10:58 am
Re: top o' the mornin'®
I don't like those quotes.earendel wrote:Well, the "highly efficient organization" that has taken over our IT help desk responsibilities has shown itself to be anything but so far. Calls are not being answered, tickets are being misrouted, and the end result is dissatisfied users. Of course as one of the people who used to provide some support I'm the one who gets to hear the complaints. I tell my users that these are just growing pains and should be over soon. I hope I'm right.
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Spokesman for MBFFB
- Merry Man
- Posts: 46
- Joined: Wed Oct 10, 2007 5:41 am
- Location: Behind the podium
Re: top o' the mornin'®
earendel wrote:Well, the "highly efficient organization" that has taken over our IT help desk responsibilities has shown itself to be anything but so far. Calls are not being answered, tickets are being misrouted, and the end result is dissatisfied users. Of course as one of the people who used to provide some support I'm the one who gets to hear the complaints. I tell my users that these are just growing pains and should be over soon. I hope I'm right.
Do you need the services of a good spokesman? I have experience dealing with angry mobs....