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Am I having a TiVo issue?

Posted: Tue Dec 19, 2017 10:45 am
by Bob78164
My TiVo says that it has successfully connected to the Internet as recently as a few hours ago, but my channel guide hasn't updated in days, and is currently scheduled to run out of information by Monday. Is the issue TiVo or is Spectrum simply being slow about updating its listings for TiVo? --Bob

Re: Am I having a TiVo issue?

Posted: Tue Dec 19, 2017 10:53 am
by jarnon
I have an odd problem: one of my Tivos has no listings for next Tuesday through Friday, but the other one (a different model) does. Two weeks ago, the other Tivo had no listings for two days.

Re: Am I having a TiVo issue?

Posted: Tue Dec 19, 2017 11:12 am
by silverscreenselect
Bob78164 wrote:My TiVo says that it has successfully connected to the Internet as recently as a few hours ago, but my channel guide hasn't updated in days, and is currently scheduled to run out of information by Monday. Is the issue TiVo or is Spectrum simply being slow about updating its listings for TiVo? --Bob
Could this be a subtle way of telling you that you haven't paid your cable bill?

Re: Am I having a TiVo issue?

Posted: Tue Dec 19, 2017 11:47 am
by ghostjmf
My Dish converter boxes, which convert digital to analog signals, also provide a viewing guide from Dish network. I pay Dish network nada. Some days the guide is available via one box & not the other.

Disconnecting & reconnecting a box can get the guide back. It will also get back a signal when the signal is frozen or gone. I learned this all the hard way, i.e. through experimentation.

I would bet these boxes, & your TiVo are set to scan for programs on a regular schedule, & sometimes they miss a scan.

Re: Am I having a TiVo issue?

Posted: Tue Dec 19, 2017 6:24 pm
by Bob Juch
Bob78164 wrote:My TiVo says that it has successfully connected to the Internet as recently as a few hours ago, but my channel guide hasn't updated in days, and is currently scheduled to run out of information by Monday. Is the issue TiVo or is Spectrum simply being slow about updating its listings for TiVo? --Bob
I just got off the phone with TiVo because they stopped doing whatever's necessary for the commercial skip feature to work. They said to give them 7 to 10 working days to fix it. :(

TiVo gets their program guides from a 3rd party. I would reboot your unit.

Re: Am I having a TiVo issue?

Posted: Tue Dec 19, 2017 6:30 pm
by Bob78164
Bob Juch wrote:
Bob78164 wrote:My TiVo says that it has successfully connected to the Internet as recently as a few hours ago, but my channel guide hasn't updated in days, and is currently scheduled to run out of information by Monday. Is the issue TiVo or is Spectrum simply being slow about updating its listings for TiVo? --Bob
I just got off the phone with TiVo because they stopped doing whatever's necessary for the commercial skip feature to work. They said to give them 7 to 10 working days to fix it. :(

TiVo gets their program guides from a 3rd party. I would reboot your unit.
Thanks. I'll give that a try if no new program information appears in a couple of days. --Bob