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J! won't let me in

Posted: Tue Jan 26, 2016 7:01 pm
by ghostjmf
Worked 1/2 hour ago, but library doesn't let you stay on too long.

So I'm cooked.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:06 pm
by K.P.
Same thing happened to me. I even tried resetting my password, and it still won't let me in.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:10 pm
by ghostjmf
I forget what part of country you're in; I'm Boston area. Could there be some kind of regional failure?

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:11 pm
by K.P.
I'm in Washington state. By the way, NOW I'm able to log in.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:14 pm
by silverscreenselect
I couldn't log in either. I already sent them an e-mail.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:15 pm
by ghostjmf
And my attempts to reset password, which I know was a valid password because I used it to make sure practise test worked from this computer, gets "invalid reset code" as a response.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:19 pm
by ghostjmf
But the "take test" link is showing up on their front page now. Big woo. Click it, you get "no tests at this time".

I still can't log in or reset my password.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:21 pm
by silverscreenselect
On the J! Board, some people logged in and took the test and some people didn't. My guess is that this is the first time they've used this particular sign in system (I never had to sign up for "My Jeopardy" before) and it got overloaded.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:28 pm
by ghostjmf
Can I ask what address you sent your complaint to? I still can't get in, also can't get password reset to take a new password.

Can't re-register as a new person with the e-mail address I used because they send me "email address already in use" (or something like that).

I feel like using my alternate e-mail address to try, try again. But I realize I probably shouldn't be doing stuff on computer when I'm this mad. Maybe tomorrow.

I never had to sign up for "My Jeopardy" before either. What a crock.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:33 pm
by silverscreenselect
ghostjmf wrote:Can I ask what address you sent your complaint to? I still can't get in, also can't get password reset to take a new password.

Can't re-register as a new person with the e-mail address I used because they send me "email address already in use" (or something like that).

I feel like using my alternate e-mail address to try, try again. But I realize I probably shouldn't be doing stuff on computer when I'm this mad. Maybe tomorrow.

I never had to sign up for "My Jeopardy" before either. What a crock.
I used the Contact Us tab on the site:

https://www.jeopardy.com/contact

I put down Online Test as the subject and I already got a Robo-e-mail saying they received my inquiry.

Re: J! won't let me in

Posted: Tue Jan 26, 2016 7:47 pm
by ghostjmf
Thanks, I couldn't even find that link. Gee Whiz.