AAAHH!!! Real Morons!

[SpacemanSpiff]

I have spent at least two days each week this month banging my head with my former employer.

Or more specifically, with the people who handle their payroll, and who took over late in the year last year (which is to say, not the folks who actually paid my severance package in 2015).

First, I didn't get a W-2. Not that I'm that worried; I still had my pay stubs (more on that later) so I know that I owe IRS money, so no great rush. But I still need the dang document.

So I called. They said I could get it online, although that's yet another provider. What's my employee number? (Not what you have, I was gone before you came along)

Can we send it to your email address? (What do you have? - turns out they defaulted it with my old work email, which obviously I can't get to)

OK, they find the "new" employee number, and tell me to log in with the password I set up (How? I didn't know you guys existed until 10 minutes ago.)

Reset the password on there in. Tried to get in. Blocked. Reset password again. Blocked again. THEY try to get in, same thing. We try multiple browsers at both ends, nothing.

So, I go back and forth with this a couple of times each week, finally got past the front-end folks who don't seem to understand this isn't a basic entry problem and who insist that if they reset the password enough times, it'll work.

And they finally kicked me upstairs and discovered the problem. They never transferred the data from the old system to the new system because I wasn't employed there anymore. So, it didn't generate a W-2 because, as far as it was concerned, I never was paid anything.

So, they're going to go back and create one for me and mail it to me. At least at this point, I have a real person, her number, she has mine, they've fixed the email addresses, etc.

Now, why am I stressing about the W-2? Because when they paid me last year (a weekly severance deal, sent to direct deposit), I realized in June that I was still getting paid when I shouldn't have been. So, I pulled up the pay stubs, contacted the payroll person (still local at that time, since canned herself when they did this conversion), figured out how much and sent back the appropriate overpayment. Of course, if the payroll records weren't properly updated, the W-2 would show I was paid three weeks' pay more than I actually was. And that's why I really want to see it.

Ugh.

[Jeemie]

I have spent at least two days each week this month banging my head with my former employer.

Or more specifically, with the people who handle their payroll, and who took over late in the year last year (which is to say, not the folks who actually paid my severance package in 2015).

First, I didn't get a W-2. Not that I'm that worried; I still had my pay stubs (more on that later) so I know that I owe IRS money. But I still need the dang document.

So I called. They said I could get it online, although that's yet another provider. What's my employee number? (Not what you have, I was gone before you came along)

Can we send it to your email address? (What do you have? - turns out they defaulted it with my old work email, which obviously I can't get to)

OK, they find the "new" employee number, and tell me to log in with the password I set up (How? I didn't know you guys existed until 10 minutes ago.

Reset the password on there in. Tried to get in. Blocked. Reset password again. Blocked again. THEY try to get in, same thing. We try multiple browsers at both ends, nothing.

So, I go back and forth with this a couple of times each week, finally got past the front-end folks who don't seem to understand this isn't a basic entry problem and who insist that if they reset the password enough times, it'll work.

And they found kicked me upstairs and discovered the problem. They never transferred the data from the old system to the new system because I wasn't employed there anymore. So, it didn't generate a W-2 because, as far as it was concerned, I never was paid anything.

So, they're going to go back and create one for me and mail it to me. At least at this point, I have a real person, her number, she has mine, they've fixed the email addresses, etc.

Now, why am I stressing about the W-2? Because when they paid me last year (a weekly severance deal, sent to direct deposit), I realized in June that I was still getting paid when I shouldn't have been. So, I pulled up the pay stubs, contacted the payroll person (still local at that time, since canned herself when they did this conversion), figured out how much and sent back the appropriate overpayment. Of course, if the payroll records weren't properly updated, the W-2 would show I was paid three weeks' pay more than I actually was. And that's why I really want to see it.

Ugh.

Still plenty of time between now and 15 April for at least three more screw-ups...